myjudi Privacy Policy

1.Introduction

myjudi ("we", "us", "our") operates the online gaming platform accessible at https://myjudi.org and is committed to safeguarding the privacy and personal data of all players and visitors. This Privacy Policy has been prepared in accordance with applicable data protection principles and explains, in clear terms, what personal information myjudi collects, why it is collected, how it is used, and what rights individuals have over their data.

This Policy applies to all personal data processed in connection with the myjudi platform, including data collected through account registration, gameplay, financial transactions, customer support interactions, and general platform use. By accessing or using the myjudi Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.

myjudi serves players primarily based in Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and across the country. The practices described here apply equally to all users regardless of location, subject to applicable local law.

2.Personal Data We Collect

myjudi collects personal data that is necessary for the delivery, security, and improvement of its services. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers collected during account registration and Know Your Customer (KYC) verification.
• Contact Data: Email address, mobile phone number, and residential address. Malaysian players typically provide local contact information consistent with their Maybank, CIMB, or Touch n Go eWallet accounts.
• Financial Data: Payment method details, deposit and withdrawal transaction records, bank account references, and e-wallet identifiers (such as Touch n Go eWallet or Boost account details). We do not store full card numbers; payment processing is handled by PCI-DSS compliant processors.
• Technical Data: IP address, device identifiers, browser type and version, operating system, session duration, and geolocation data derived from IP address.
• Usage Data: Game history, betting activity, session logs, wagering patterns, bonus usage, and navigation behaviour within the myjudi platform.
• Communications Data: Records of support interactions including live chat transcripts, email correspondence, and in-platform messages.
• Verification Documents: Copies of identity documents, proof of address, and source-of-funds documentation submitted in connection with KYC or enhanced due diligence procedures.

3.How myjudi Uses Your Personal Data

myjudi processes personal data for the following purposes:

• Account Management: To create, maintain, and administer your myjudi account, including processing deposits, withdrawals, and bonus allocations.
• Identity Verification: To verify your identity and age (minimum 21 years) in compliance with our responsible gaming obligations and applicable regulatory requirements.
• Service Delivery: To provide access to casino games, sportsbook markets, live gaming, and esports betting services, and to personalise your experience on the myjudi platform.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activity. myjudi analyses usage patterns and transactional data as part of its anti-fraud obligations.
• Legal & Regulatory Compliance: To fulfil obligations under applicable gaming regulations, anti-money laundering (AML) requirements, and international gaming authority licensing conditions.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance in relation to your myjudi account.
• Marketing Communications: Where you have provided consent, to send promotional offers, bonuses, and updates relevant to the myjudi platform. You may withdraw consent at any time via account settings or by contacting support.
• Platform Improvement: To analyse aggregate usage data and improve the performance, security, and content of the myjudi platform.

4.Legal Basis for Processing

myjudi processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the agreement between myjudi and the player, including account operation and transaction processing.
• Legal Obligation: Processing required to comply with applicable gaming laws, AML regulations, and gaming authority requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by the player's rights and interests.
• Consent: Processing for marketing communications where explicit consent has been provided. Consent may be withdrawn at any time.

5.Data Sharing & Disclosure

myjudi does not sell personal data to third parties. We may share personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Financial data is shared with licensed payment processors, including e-wallet operators (Touch n Go eWallet, Boost), banking partners (Maybank, CIMB, Public Bank), and card networks (Visa/Mastercard) to facilitate transactions.
• Identity Verification Providers: KYC documentation is shared with accredited identity verification service providers for the purpose of age and identity verification.
• Regulatory Authorities: myjudi may disclose personal data to licensing authorities, financial intelligence units, and law enforcement agencies where required by law or court order.
• Technology Partners: Technical data may be shared with cloud infrastructure providers, analytics platforms, and security service providers who process data on myjudi's behalf under strict data processing agreements.
• Group Entities: Where myjudi operates as part of a corporate group, data may be shared with affiliated entities for group-wide compliance, risk management, and operational purposes.

All third-party service providers engaged by myjudi are contractually required to maintain the confidentiality and security of personal data and to process it only for the specific purposes authorised by myjudi.

6.Cookies & Tracking Technologies

myjudi uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you access the myjudi website. The categories of cookies used include:

• Essential Cookies: Required for the platform to function, including session management, authentication, and security features. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Store your preferences such as language settings, game lobby filters, and display options to improve your experience across sessions.
• Analytics Cookies: Collect anonymised information about how players use the platform, which pages are visited most frequently, and how players navigate between sections. This data is used to improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, account takeover attempts, and automated bot access.

You may configure your browser to block or delete cookies. However, disabling essential cookies will impair your ability to access myjudi's services. myjudi does not use cookies to sell advertising to third parties.

7.Data Retention

myjudi retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation.

Specifically, account data and transaction records are retained for a minimum of five (5) years following the closure of an account, in accordance with standard AML record-keeping requirements. Identity verification documents are retained for the period required under the applicable gaming licence conditions. Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with myjudi's data disposal procedures.

8.Data Security

myjudi implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures include:

• 256-bit SSL/TLS encryption across all platform communications;
• Encrypted storage of sensitive account and financial data;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability patching;
• Multi-factor authentication options for player accounts;
• Automated anomaly detection systems monitoring for suspicious login or transaction activity.

Whilst myjudi takes all reasonable precautions, no online system is entirely immune to security risks. Players are encouraged to use strong, unique passwords for their myjudi accounts and to report any suspicious activity to support immediately.

9.Your Rights Over Your Data

Subject to applicable law, you have the following rights in relation to your personal data held by myjudi:

• Right of Access: You may request a copy of the personal data myjudi holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that myjudi may be legally required to retain certain data notwithstanding such a request.
• Right to Restriction: You may request that myjudi restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that your data be provided in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact myjudi's support team. Requests will be acknowledged within a reasonable timeframe and responded to in accordance with applicable legal requirements.

10.Third-Party Links

The myjudi platform may contain references to third-party services or payment providers. myjudi is not responsible for the privacy practices of any third-party website or service. This Privacy Policy applies solely to data processed by myjudi in connection with the myjudi platform. Players are encouraged to review the privacy policies of any third-party services they interact with.

11.Minors

myjudi's services are strictly intended for individuals aged 21 and above. myjudi does not knowingly collect or process personal data of persons under the age of 21. If myjudi discovers that personal data has been collected from a minor, the associated account will be immediately closed, all data deleted to the extent legally permissible, and any balance forfeited in accordance with the Terms & Conditions.

Parents and guardians are encouraged to implement appropriate parental controls on shared devices to prevent underage access to online gaming platforms. If you have concerns that a minor may have created a myjudi account, please contact support immediately.

12.Changes to This Privacy Policy

myjudi reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or operational requirements. Material changes will be communicated to registered players by email or via a notice on the platform prior to the effective date of the change. The date of the most recent revision is displayed at the top of this document. Continued use of the myjudi platform following any update constitutes acceptance of the revised Privacy Policy.

13.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by myjudi, please contact our support team. We are available 24 hours a day, 7 days a week:

[email protected]

For responsible gaming concerns or self-exclusion requests, please visit the myjudi Responsible Gaming page for dedicated resources and tools.